Shipping policy

Free shipping on orders over EUR 49.

Standard shipping is charged at a flat rate of EUR 4.90. Delivery takes one to three business days after receipt of payment.

Due to high shipment volumes, delivery may be delayed by up to one additional day.

Please note that orders are only shipped from Monday to Friday.

If the delivery driver is unable to deliver your parcel, they will leave a notification card in your mailbox. The parcel will then be available for collection at your local post office for 7 business days.

Please note that on German public holidays and Sundays, orders will only be shipped on the following business day.

Use our service to specify an alternative delivery address or have your order conveniently delivered to your workplace.

Please note that, for order processing, the billing and delivery addresses must be in the same country.

For deliveries to countries outside the EU, we will handle customs clearance on your behalf. Please note that, for legal reasons, we are required to declare the value of the items. Unfortunately, this also applies to gift shipments.

PACKAGING

Each piece of jewelry comes with suitable jewelry packaging (either a box or a satin pouch, depending on the item). Please note that some jewelry may also be packaged separately in transport-safe packaging (plastic bag) inside the parcel.

After your order has been shipped, you will receive an email from us with a tracking link (please also check your spam folder). Please contact us at customerservice@engelsrufer.de in case of a delayed delivery or if the tracking information indicates that the parcel has been delivered to a person unknown to you.

THE PARCEL CANNOT BE DELIVERED

If your parcel cannot be delivered, it will be returned to us. The value of the goods will automatically be credited to you. If you would still like to receive the items, please place a new order using a correct delivery address.

THE PARCEL IS DAMAGED AND/OR EMPTY OR INCOMPLETE

If you notice that the parcel is damaged when it is handed over to you, please refuse to accept the parcel so that the logistics partner can immediately file a damage report.

If refusing delivery is not possible, please contact us immediately after receiving the parcel by email at customerservice@engelsrufer.de or by phone at +49 (0) 9122 – 18 87 0. We will be happy to file the damage report with our logistics partner on your behalf. However, it is necessary that you send us a photo of the damaged packaging.