Returns, exchanges & cancellation

You have 14 days after receiving the goods to decide whether the item(s) are right for you. We ask you to handle the jewelry carefully and not to return the items damaged, dirty or altered . Please note that personalized products cannot be returned/refunded.

A delivery note is enclosed with your order, this is not a return label . We would also like to point out that if you order less than €40, you will have to bear the costs for a return yourself.

Cancellation and return process

If you return items to us, we ask you to note the following points:

  1. The returned product must be in perfect condition so that its resale is not affected: the item must not be damaged, dirty or altered.

  2. The item's label must not be damaged, removed or torn.

  3. Please always send the items back to us completely in their original packaging. This serves to protect the goods from transport damage when returned.

  4. Please mark the returned goods clearly (quantity + reason) on the return slip.

  5. Be sure to include the completed return slip with your return shipment.

  6. Complaints and returns must always be accompanied by a tracking number.

  7. Please keep the shipping receipt in case of any questions. We assume no liability for damage, loss or theft during transport.

  8. Address the return to the following address:

    Schmuckzeit Europe GmbH
    c/o B2C returns
    Northern Ringstrasse 6
    91126 Schwabach

    Note: If any of the above conditions are not met, the refund process may be delayed or the return may not be refunded.

     Your return will usually be processed within 14 working days of arrival. The prerequisite for a refund is compliance with the statutory cancellation period of 14 days. Shipping fees are non-refundable.

Processing time for a return and refund

Your return will usually be processed within 14 working days of arrival. The prerequisite for a refund is a cancellation within the statutory period of 14 days. Postage costs will not be refunded.

Refund PayPal

The refund will be made directly to your PayPal account. In your PayPal account you can specify whether the refunded amount should remain in your PayPal account or go back to your bank account.

Refund credit card

The refund will be credited directly back to your credit card. Please note that in some cases you will not be able to see the refund until the next credit card statement.

Refund SEPA transfer

The refund will be made directly to the bank account you used for the original payment. The money should be visible in your bank account within 5 days.

Refund Klarna

If you are returning goods that you paid for with Klarna, please log in to your Klarna customer account and follow the instructions for returning goods there. For further questions
Please contact Klarna directly.

Refund ideal

The amount will be debited as soon as you confirm the transaction. If you cancel your order before shipping, you will receive a refund for the amount debited. After the return shipment, the amount will be transferred back to your bank account.

Giropay refund

The refund will be made directly to the bank account you used for the original payment. The money should be visible in your bank account within 5 days.

Refund Apple Pay

The refund will be made directly to the bank account you used for the original payment. The money should be visible in your bank account within 5 days.

Refund Bancontact

If you return goods that you paid for via Bancontact, the full amount will be credited back to your bank account.

Refund with EPS

If you return goods, the amount will be credited back to your bank account. For EPS payments, a refund is only available within 180 days from the date of the original charge. After 180 days it is no longer possible to refund the payment.

Refund Przelewy24

The refund will be made directly to your Przelewy account. In your Przelewy account you can specify whether the refunded amount should remain in your Przelewy account or go back to your bank account.