Measure your wrist with a tape measure and add approx. 1–2 cm, depending on whether you want your bracelet to fit tighter or looser.

If you don't have a tape measure, you can use a string or strip of paper instead: simply wrap it around your wrist, mark where the ends meet, and then measure the length with a ruler. Here too, add 1–2 cm.

No, we do not currently offer an engraving service.

Yes, you can also discover our jewelry at selected retailers. Simply use our Store Finder for this.

Changes or cancellations are only possible as long as your order has not yet been shipped. Please contact us as soon as possible.

Various secure payment methods are available to you in the Engelsrufer online shop: credit card (Visa, Mastercard, American Express, Maestro, UnionPay), PayPal, Klarna, Shop Pay, Apple Pay, Google Pay, and depending on the country, local payment methods such as Bancontact, EPS, or iDEAL. All details can be found here: Payment methods

Enter your voucher code at checkout. After the shopping cart, you will find a field "Discount code or voucher" during the payment process, where you can simply enter the code. The amount will be automatically deducted from the total value.

Delivery times depend on the destination country:

• Germany: approx. 2–4 business days
• Austria: approx. 2–5 business days
• EU (outside Germany & Austria): approx. 2–10 business days
• Switzerland: approx. 4–10 business days (delays due to customs are possible)
• Rest of the World: approx. up to 10 business days
  
  Please note: No shipping takes place on weekends or public holidays. In rare cases, delays may occur due to high shipping volumes.

After dispatch, you will receive an email from us with a link to track your shipment (please also check your spam folder). Should the delivery be delayed or the package be delivered to an unknown person according to the tracking information, please contact us at customerservice@engelsrufer.de

If your parcel cannot be delivered, it will automatically be returned to us. In this case, we will refund the value of the goods.

If you still wish to receive the items, please place a new order with the correct delivery address.

You can return your order within 30 days under the statutory right of withdrawal. All details regarding returns can be found here: Returns

For orders under €49 within Germany or for returns from abroad, you bear the return shipping costs yourself.

Your return will usually be processed within 14 business days of receipt of the goods. We will then refund the purchase price to your original payment method.

Please note: A refund is only possible if the statutory withdrawal period of 14 days is observed. Shipping costs will not be refunded.

Please contact our customer service immediately and send us photos of the damage. We will arrange for a replacement or refund as soon as possible.

Please contact our customer service immediately. We will arrange the exchange for you.

Should you notice a damaged package upon delivery, please refuse acceptance so that the logistics partner can immediately record a damage report.

If acceptance has already taken place or items are missing from the package, please contact us immediately by email at customerservice@engelsrufer.de or by phone at +49 (0) 9122 – 18 87 0.

In this case, please also send us photos of the packaging and/or the contents so that we can quickly investigate the incident and find a solution for you.